Complaints

Our aim is to provide you with the best service possible, however, if you are unhappy or concerned about the service provided to you then please inform us immediately so we are able to resolve any concerns or issues you may have.

It is probably helpful to contact the person in charge of your case to discuss any problems and hopefully, we can resolve the issue at this stage. However, if you would like to make a formal complaint, then you can read our full complaints procedure which is in your fee agreement, once you sign up with us. Any complaints made by you will not affect how we handle your case.

If we are unable to resolve your complaint The Legal Ombudsman can help you. They will look at your complaint independently and it will not affect how we handle your case.

The Legal Ombudsman will check whether you have tried to resolve your complaint with us first before they accept a complaint about the investigation. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint; and
• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitors Regulation Authority can help if you are concerned about our behavior. This includes dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability, or another characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority (SRA) (LINK)

If you require further assistance, please contact the Professional Ethics Helpline. (LINK)